Prodestur, the tourism area of the Diputación de Segovia, has organized two new courses aimed at improving the productivity of companies in the sector with which it aims to improve the quality of the service.
For the first time this year, one of the seminars will be held "online" to facilitate business access to the province's entrepreneurs. Being courses on computer techniques, it is considered appropriate that they can be received from each house without the need for travel. In addition, people who register can perform them with a flexible schedule to facilitate their participation. It will only be necessary a computer, internet connection and basic knowledge of handling this type of tools.
The technological tools adapted to the tourism sector constitute the aspect that will develop the first course, which will be taught from 14 to 27 in May. It lasts two hours and can be done remotely.
You will learn how to handle applications such as Google TOOLS, Gmail, Google Drive, Calendar, Hangouts, Forms, Google Meet, presentations, spreadsheets, Google Keep and Google AdWords. According to the new requirements, the management of social networks will also be known in depth: Facebook, Twitter, Instagram, Linkedin, Youtube. Finally, students will be guided to create their own blog.
The next course will be held at the 12 in June and, due to its theme, it will be carried out in person at the Casa del Sello. It will develop a communication workshop with the client in which, in a day, with a duration of six hours, techniques will be taught to improve the deal with the client. Among them, promote their business, disseminate and, ultimately, "sell" their tourism products, in some cases including innovative training actions, using new technologies: video classrooms or "online" training. These teachings are aimed at professionals: entrepreneurs, entrepreneurs or employees of the tourism sector of Segovia.
In these techniques, the information and communication processes will be analyzed; the elements of an effective communication process; the barriers in communication with the client and verbal and non-verbal communication. Similarly, the type of clients, their patterns of behavior, active listening and empathy and assertiveness techniques will be studied.
Throughout the workshop, students will face different situations that occur in customer service, working different communication techniques, as well as social skills.